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These terms set out what you agree to when you open and use a dl44 account — covering how access works, what we expect from you, and what you can expect from us. Availability depends on your local law and the eligible regions we support.
When you create an account on dl44, you enter into an agreement with us that is shaped by these terms. They apply from the moment your account is active and continue for as long as you hold it. We may update these terms when our services change or when applicable rules require it; any material change will be communicated through a notice visible in your account area before it takes effect. Your use of payment methods such as bKash or Upay is subject to both these terms and the separate conditions imposed by those payment providers. We do not control the rules of bKash or Upay — your account wallet activity on dl44 is processed according to the instructions you submit and the limits shown in your account settings at the time. Access to dl44 and the activities available on it depend on where you are located and on local law in your region. We do not represent that everything on the platform is available in every jurisdiction. If local law in your area restricts or prohibits a type of activity, those restrictions apply to you regardless of what the platform technically permits. It is your responsibility to understand what your local law allows before you use your account.
Not every part of your experience with dl44 falls under these terms in the same way. Understanding the scope helps you know where to look when a question comes up — whether it is about your account access, a payment, the content you see, or a third-party service linked from our platform.
These terms cover your right to open, maintain and close a dl44 account. They set out who may hold an account, what actions you may take while signed in, and the conditions under which we may suspend or close access.
Deposits and withdrawals made through your account — including via bKash or Upay — are governed by these terms alongside the rules of the payment provider you use. Transaction records are visible in your signed-in account history.
Game content, promotional notices and account communications published on dl44 are subject to these terms. Studios such as CQ9, Pragmatic Play, PG Soft and Microgaming supply game content; their titles appear in the lobby under the conditions stated here.
Services operated by parties outside dl44 — including payment processors, identity verification providers and external links — are not covered by these terms. We are not responsible for the policies or conduct of those third parties.
These terms are not only obligations — they also describe what you can do. You have the right to review your account records at any time by signing in and opening the transaction or activity history section. If the details held on your account are incorrect — such as a name, contact number or linked payment method — you can update them through the account settings page; follow the fields and verification steps shown there. If you have a question about how a term applies to your situation, you can raise it through our support channels before taking action. We aim to give you a clear answer. If you believe a transaction on your account was processed incorrectly, the support route is the right place to submit that query — include your account reference and the date of the transaction to help us locate it. Requesting a formal review of an account decision is also a right available to you; open a support conversation and state clearly what you are asking us to look at.
Sign in and open the history section to see a full log of your account activity, including deposits made via bKash or Upay and any adjustments applied to your balance.
Account settings lets you update contact information and linked payment methods. Follow the verification steps shown on that page — do not submit details that differ from your registered identity.
If any part of these terms is unclear, contact support before acting on an assumption. We will explain how the relevant clause applies to your account without requiring you to open a formal dispute.
If a restriction has been placed on your account and you disagree with it, submit a review request through support. Include your account reference and a short description of the decision you are questioning.
Questions about these terms, disputes over a transaction, or requests to review an account decision can all be submitted through the routes below. Use the channel that suits the urgency of your question — live chat is available within the platform for faster responses, while email suits detailed written queries.
Open the chat widget inside your signed-in account to reach the support team directly. Suitable for account access questions and transaction queries related to these terms.
Send a written query to the support address listed on our contact page. Include your account reference and the specific clause or transaction you are asking about for a faster response.
The help section inside your account contains published answers to common terms questions, including how scope, access eligibility and transaction rules are applied on this platform.
Understanding how we manage the information connected to your account is part of understanding these terms. The points below cover the main areas — data handling, cookies, account security and how long we keep records — along with the right route for requesting a change.
We hold the personal and payment data you submit when opening or using your account. This includes details linked to bKash or Upay transactions. Data is used to operate your account and meet our obligations under applicable rules for eligible regions.
We use cookies to keep your session active across the platform and to remember your signed-in state on mobile. You can adjust cookie preferences through your browser settings; removing session cookies will sign you out automatically.
You are responsible for keeping your account credentials secure. If you think someone else has accessed your account, use the account settings page to change your password and then contact support immediately to flag the incident.
We retain account records for a period consistent with our operational and compliance obligations. To request a correction or deletion of data we hold about you, contact support with your account reference and a description of what you are asking us to change.
If something in these terms is not clear, the answers below cover the questions we hear most often. For anything not addressed here, reach out through live chat or email support.
Yes. Any deposit or withdrawal you make through bKash or Upay is governed by these terms as well as the rules of those payment providers. Your transaction history in the signed-in account area shows a record of all processed amounts.
Access depends on your local law and the eligible regions we support. If the activity is restricted or prohibited where you are, those restrictions apply to your account regardless of what the platform allows. Check your local rules before using your account.
Open account settings while signed in and follow the fields shown there. You will be asked to complete a verification step before changes are saved. If the setting you need to update is not available directly, contact support with your account reference.
We will notify you of any material change through a notice in your account area before it takes effect. Continuing to use your account after the effective date means you accept the updated terms. If you do not accept the change, you may close your account.
Submit a review request through live chat or email support. Include your account reference and a clear description of the decision you are questioning. We will review the case and respond through the same support channel you used to raise it.
Records are retained for a period consistent with our operational and compliance obligations in eligible regions. To request a correction or deletion of information we hold, contact support in writing with your account reference and details of your request.