Mobile / Live
dl44 handles the personal information you share with us carefully and only for the purposes described in this policy. What we do with your account details, wallet activity and device data depends on the choices you make and the eligible regions under local law.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the wallet identifiers connected to your account, such as a bKash or Upay number. We also collect data generated by your use of the platform: pages visited, device type, browser session data, and the actions taken inside your account. This information lets us operate your account, process transactions, respond to support requests and keep the platform secure. We do not sell your personal data to third parties. We may share limited data with service partners — such as payment processors and fraud-detection services — strictly to fulfil the functions you have already initiated. Any such partner is bound by data-handling terms consistent with this policy. We retain your data for as long as your account is active and for the period required by applicable rules in your eligible region. When that retention period ends, we delete or anonymise the data. Availability of our services, and the scope of data rights you can exercise, depends on your local law and eligible region. If you are accessing from Bangladesh, local regulations may affect what data we hold and how long we hold it.
This policy covers the data we handle directly through dl44 — your account, your activity on our platform, and communications you send us. It does not extend to third-party services you may reach through links on our pages, or to payment providers whose own terms govern your wallet transactions. Read each section below to understand what falls inside and outside this policy.
All data tied to your dl44 account — login credentials, profile details and session history — falls within this policy. We control how that data is stored, who can see it and when it is deleted.
When you deposit or withdraw via bKash or Upay, the transaction passes through the payment provider's own network. We receive a confirmation reference, but the provider's privacy terms govern the wallet-side of that exchange.
Browsing our game lobby, reading pages and clicking between sections generates session data we collect. This activity data is used to keep the platform working correctly on your device, not for advertising profiles.
Links to external sites, game studios or support tools that operate outside dl44 are not covered by this policy. Once you leave our domain, the data practices of that third party apply instead.
You have practical options when it comes to the data dl44 holds about you. You can ask us to show you what personal information we have on file — your name, contact details, the wallet numbers linked to your account, and your transaction history as visible in your account area. If any of those details are incorrect, you can correct them directly through your account settings or by contacting our support team. Where the applicable rules in your eligible region allow it, you may also request that we delete data no longer needed to operate your account. We will confirm the scope of what can be removed and what we are required to keep. Any question about this policy — including how data is used, what we share with payment processors and how long records are retained — can be raised through the support contact route shown on this page. We aim to respond to data enquiries within the timeframe required by the rules of your eligible region. Your rights under this policy depend on local law in Bangladesh and other eligible regions.
Open your account page to see the personal details and transaction history we hold. If something looks wrong, the correction path is available there or through support.
Update your name, contact number or linked wallet identifier — such as your bKash number — through account settings. For changes that require identity verification, follow the steps shown in your account.
If you want to know why we hold a specific piece of data or who we have shared it with, send your question through the support route on this page and we will answer within the applicable timeframe.
Where local law in your eligible region allows it, you can ask us to delete personal data that is no longer needed. We will confirm what can be removed and what we must retain under applicable rules.
If you have a question about how your data is handled, want to exercise a right described in this policy or need to report a concern, use the contact routes below. We do not publish channels or hours we cannot stand behind — the paths listed here are the ones actually available on this site.
Open the chat widget on any page of dl44 to reach the support team directly. Use this route for account-specific data questions or to start a correction request.
Send a written data enquiry to the email address published in your account area. Email is the appropriate route for formal data requests, deletion enquiries and policy clarifications.
The help section inside your account lists common data and privacy questions with step-by-step answers. Check there first — many account detail corrections can be completed without contacting the team.
We apply technical controls to protect the personal data stored in your account, including the wallet identifiers — bKash, Upay — linked to your payment history. Access to account data is restricted to the internal processes that need it to operate your account or respond to your support requests. We do not expose raw payment credentials to game studios or lobby systems. Cookies on our site record session and preference data; you can adjust cookie permissions through your browser settings at any time. If this policy changes in a way that affects how we handle your data, we will notify you through your registered contact detail before the change takes effect.
Your account data is stored on secured infrastructure. Retention periods follow the applicable rules for your eligible region, and data no longer required is deleted or anonymised on schedule.
We use session cookies to keep your account logged in and preference cookies to remember your lobby settings. No advertising cookies are set by dl44 directly. Adjust these through your browser at any time.
Account access is protected by the login credentials you set. If you suspect unauthorised access to your account, update your password immediately and contact support through the live chat or email route.
When we update this policy, the revised version is published on this page with a new effective date. For changes that affect your data rights, we send a notice to your registered contact detail in advance.
Below are the questions we hear most often about how dl44 handles personal data. If your question is not covered here, use the contact routes in the support section above.
We collect the details you enter during registration — name, contact number, email address — and the wallet identifier you link, such as a bKash or Upay number. We also collect device and session data generated while you use the platform.
Game studios receive only the session data needed to load and run their titles in the lobby. They do not receive your name, contact details, wallet numbers or payment history. Their access is limited to what the game itself requires to function.
We retain your data for as long as your account is active and for the period required by the applicable rules in your eligible region. Once that period ends, data is deleted or anonymised. The exact timeframe depends on local law in Bangladesh.
Yes, where local law in your eligible region allows it. Send a deletion request through the email support route in your account area. We will confirm what can be removed and what we must keep under applicable rules before proceeding.
Go to your account settings page where wallet and contact details can be updated directly. For changes that need identity verification, follow the steps shown there. If you get stuck, contact support via live chat and they will walk you through it.
We use session and preference cookies to keep your account running correctly. You can adjust or remove cookies through your browser settings at any time. Turning off session cookies may affect how your account behaves between pages.